MANAGER’S EXERCISE


Do this;

Go to your service department and pull 25 Used Vehicle Reconditioning Repair Orders, total the number of labor hours, divide that by 25 and figure out what the average hours per R/O is for used car reconditioning.

I don’t know what that number will be, but it will likely be less than the average customer pay hours per R/O that your service advisors are doing on the service drive.

The question is, who owned that vehicle before your used car department did?  A customer, that’s who.  The same kind of customer who is probably getting in and out of your service department without getting the same work done that your service department was able to sell your used car manager.

What’s the difference?

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